Frequently Asked Questions

Got questions about appointments, wig fitting, deposit requirements, or aftercare? We've got answers.

You can book an appointment directly through our online website by clicking Book Appointment. Select your desired service, date, and preferred time slot (09:30 AM or 03:30 PM), upload your proof of deposit payment, and instant PDF confirmation will be generated for you.
A deposit (typically £10.00 or as specified by the service) is required to secure your appointment slot. The remaining balance is payable on the day of your appointment. Deposits are non-refundable for cancellations made less than 24 hours prior to appointment time.
Yes! If a service permits bringing your own hair bundle or wig, you can select the Bring Own Hair option during booking. A discount will automatically be applied to your total service cost.
We accept bank transfers, EcoCash, InnBucks, and cash payments. Payment details and account numbers are fetched live from our database during the checkout process.
Service durations vary depending on complexity and variation options (length and color). Most styling sessions range from 1 to 3 hours. Estimated durations are specified on each service detail page.