Frequently Asked Questions

How do I book a service?

Browse our services, hover on the product, click Book Now/Buy, choose your options (length, color), then pick an available date and time. You will then review your booking summary before submitting payment.

Can I book for the same day?

Yes, same-day bookings are allowed only before 11:30 AM and are only for the 15:30 timeslot. After this time, same day bookings will be blocked.

What time slots are available?

We currently offer limited time slots per day (e.g. 09:30 and 15:30). If one slot is taken, only the remaining one will be available. If both are booked, that date becomes unavailable.

Do I need to pay a deposit?

Some services require a deposit to secure your booking. If applicable, the deposit amount will be shown during checkout. Deposits are non-refundable.

How do I make payment?

After confirming your booking, you will be required to make payment via PayPal and upload proof. Use the generated Booking/Payment ID as the payment reference. Your booking will only be confirmed after proof of payment (deposit/full payment) is confirmed.

Can I pay the full amount instead of a deposit?

Yes. You can choose to pay the full amount upfront. If you pay a deposit, the remaining balance must be paid before your appointment.

Can I change or cancel my booking?

Changes or cancellations depend on availability and timing. Contact us as soon as possible if you need to make adjustments. Deposits are non-refundable.

What happens after I submit my booking?

Once you submit your booking and payment proof, our team will review it and contact you via your selected method (WhatsApp, Phone, or SMS) to confirm your appointment.

Can I use a coupon or discount?

Yes. If you have a valid coupon code, you can apply it during the booking summary step. The discount will be applied instantly to your total.

What if my preferred date is fully booked?

If a date is fully booked, it will be unavailable for selection. Please choose the next available date or check back later in case of cancellations.

Need more help?

If you have any questions about bookings, payments, or availability, feel free to reach out. We're here to help you have the best experience possible.

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